FAQs regarding new billing statements

See details about the new 2020 billing invoice by clicking here.

Q. How do I pay my bill online?

A. You may pay your bill online here. 

Q. How do I sign up to receive my bills by email?

A. If you would like to receive your bill by email, you can notify our office to update your account.

You can contact us at:

Email Utilities

Website

Phone: 702-293-9244

In person: 401 California Avenue

Q. Where can I make my utility payment? 

A. You can bring a payment to City Hall where there is a dropbox in front of the building outside (payments after 7 a.m. will be processed the next business day); on the lower leven of City Hall at the Utilities Billing Department; or the dropbox located at the northeast corner of Yucca and Boulder City Parkway near the Boulder Dam Credit Union ATMs.  

Q. My account is on the Automatic Payment Plan, can I pay the bill in advance?

A. We will no longer be able to intercept your automatic payment if you pay your bill in advance. For example, your account is set up to be paid automatically on October 20th but you paid by check on October 18th. Your checking or savings account will still be charged on October 20th. Your utility account will end up having a credit balance due to the double payment. You will be charged the difference (if any) on your next monthly bill, or nothing if there is still a credit balance on the account.

Q. I don’t have a computer, can I still receive my bill in the mail?

A. Yes, having your bill emailed is going to be an option for those of you who prefer this service.

Q. Can I still pay my bill with a check?

A. Yes, you can still pay you bill with check, cash or card as you always have. Paying your bill online will be an option for those of you who prefer this service.