Utilities - Billing
Beginning January 01, 2021, the City of Boulder City will resume charging late fees and disconnecting services for non-payment. Late Fees are 5% of any unpaid balance on a bill. If you are disconnected for non-payment a $60 reconnection fee will be applied to the bill and all past due balances must be paid before service can be reconnected. Reconnection of services can take up to 24 hours. We encourage anyone with past due balances to make payment arrangements with the Utility Billing office. However, failure to make payment arrangements or failure to comply with the terms of an arrangement will result in disconnection of services and all past due amounts must be paid. Also, if you fail to meet the terms of a payment arrangement, you will not be allowed to make future arrangements for 6 months.
The City of Boulder City implemented changes to prevent the spread of COVID-19. Public access to City Hall is limited, and all who wish to enter must have their temperature taken and answer the self assessment questionnaire. Save time and stay safe by signing up for paperless billing statements or by using our automated payment systems. Click Pay Your Bill Online on the menu to the left or make payments anytime on our automated phone payment line using Visa, Mastercard, Discover, or E-Check at 702-293-9244, option 1.
For customer service or to start/stop service, call 702-293-9244, option 2. If you receive a disconnection notice due to lack of payment, the City of Boulder City will work with residents and businesses on a case-by-case basis. You must contact us at 702-293-9244 to make arrangements. You can reach the utility billing office at the walk-up customer service window in the back of City Hall.
Boulder City provides its residents with utility services, including electric, water, sewer and refuse collection. All of these services are billed to the residents by the Utility Billing Office. The Utility Billing Office has helpful and important information relating to residential and commercial electric, water and sewer rates, refuse rates, recycling and utility billing payment policies.
To start or stop service please call the Utility Billing office at 702-293-9244 Opt 2
- We will need at least one working days notice to start or stop service. Same day service is a $50 fee.
- To start service we will need a copy of your rental/lease agreement that shows the correct address, occupants on the lease, and signatures from the landlord or property manager.
- A deposit is required before service can be established. Minimum deposits are $100 for home owners, and $125 for renters. Deposits will be calculated as 1.5 times the average monthly bill for the property. A deposit can be waived with a letter of credit from your previous utility showing at least 12 months consecutive service with no late payments.
- A $25 new account setup fee will be billed on your first bill.
New online quick pay is now available! No login required. We accept Visa, MasterCard, Discover, and E-check. Pay online or sign up for the Automatic Payment Plan and your payment will be withdrawn from your account automatically on the due date.