Utilities - Billing
UTILITY LATE FEES, DISCONNECT PROCESSES RESUME IN JULY
The City of Boulder City halted late fees and disconnection of service for non-payment due to the Covid-19 pandemic in March 2020. City Council earmarked CARES act funds for Emergency Aid of Boulder City (EABC) to pay for utilities. City staff have directed customers with overdue bills to contact EABC for help. Some grants will expire soon, so now is the time to take advantage.
BEGINNING JULY 1, 2021, THE CITY WILL RESUME LATE FEES AND DISCONNECTION FOR NON-PAYMENT. Once your July bill becomes past due you will be in danger of receiving late fees and disconnection of service for non-payment Late fees are 5% of any unpaid balance on a bill. Customers will be charged a $60 disconnect fee in addition to unpaid balances. Reconnection of services can take up to 24 hours. Failure to make payment arrangements or to comply with the terms of an arrangement will result in disconnection of services and all past due amounts must be paid. If a customer fails to meet the terms of an arrangement, the customer will not be allowed to make future arrangements for six months. Rent, mortgage, and utility assistance continues to be available through Emergency Aid of Boulder City. Call 702.293.0332 or visit www.eabcnv.com for more information.
Boulder City provides its residents with utility services, including electric, water, sewer and refuse collection. All of these services are billed to the residents by the Utility Billing Office. The Utility Billing Office has helpful and important information relating to residential and commercial electric, water and sewer rates, refuse rates, recycling and utility billing payment policies.
To start or stop service please call the Utility Billing office at 702-293-9244 Opt 2
- We will need at least one working days notice to start or stop service. Same day service is a $50 fee.
- To start service we will need a copy of your rental/lease agreement that shows the correct address, occupants on the lease, and signatures from the landlord or property manager.
- A deposit is required before service can be established. Minimum deposits are $100 for home owners, and $125 for renters. Deposits will be calculated as 1.5 times the average monthly bill for the property. A deposit can be waived with a letter of credit from your previous utility showing at least 12 months consecutive service with no late payments.
- A $25 new account setup fee will be billed on your first bill.
New online quick pay is now available! No login required. We accept Visa, MasterCard, Discover, and E-check. Pay online or sign up for the Automatic Payment Plan and your payment will be withdrawn from your account automatically on the due date.